You must present an original, valid physical ID card or Passport, and an original, valid driving license appropriate for the vehicle category. Foreign licenses valid in Portugal are accepted; an International Driving Permit (IDP) is required when legally mandated for non-EU licenses. Please note that simple photos or photocopies are not accepted; only physical documents or officially recognized government digital credentials are valid.

• Tires and rims: Punctures, blowouts, cuts, or curb impact damage.
• Glass: Windshields, rear glass, and windows (optics such as headlights, taillights, and mirrors are treated as standard bodywork).
• Vehicle underbody: Impacts or scraping to underside components (oil pan, exhaust, lower structure).
• Keys and locks: Loss, damage, or keys locked inside the vehicle.
• Incorrect fuel: Engine/fuel system damage, towing, and fuel drain costs.
• Clutch damage: Inappropriate usage, abnormal wear, or failure to stop driving upon warning signs.
• Interior & Cleaning: Stains, burns, tears, and extraordinary cleaning (€55 fee for mud, sand, vomit, pet hair, or smoke).
• Negligence & Prohibited Use: Driving under the influence of alcohol or drugs, off-road driving on unpaved roads/trails, unauthorized drivers, or failure to follow immobilization instructions.

In case of an accident or damage:

1. Ensure safety and call 112 if anyone is injured.
2. Do not move the vehicle unless necessary for safety; take clear photos/videos of the position, damage, plates, and surrounding road.
3. Fill out the European Accident Statement (Friendly Declaration) factually without admitting liability.
4. Contact Be4utiful immediately.
5. Police presence is mandatory if: it is a single-vehicle accident without a third party, a hit-and-run, damage occurred while parked with an unknown author, theft/break-in, or vandalism.

You do not need a credit card to make an initial inquiry, but payment can be completed online or upon delivery. We accept credit/debit cards (Visa, Mastercard), payment terminals, Stripe, MB WAY, PayPal, and cash.
If you choose our standard CDW/TDW insurance, a €750 security deposit is required upon collection (via card). If you choose our SCDW / Premium package, the security deposit is reduced to €0. Payments or deposits made with a third party’s card are accepted only if the cardholder is present in person.

The required security deposit depends on the insurance package selected:

• CDW / TDW Option: A standard security deposit of €750 is required upon vehicle delivery.
• SCDW / Premium Option: The security deposit is €0.

Important note: A €0 deposit does not mean €0 liability. While SCDW eliminates the initial deposit and covers standard bodywork damages, costs resulting from contractual exclusions (such as tire punctures, rim damage, glass breakage, underbody scraping, key loss, incorrect fuel, or gross negligence) remain the responsibility of the renter.

Madeira Airport:
Please provide your estimated arrival time, not the time you expect to be outside the airport. Additionally, include your flight number in our form so we can monitor your arrival and potential delays. For drop-off, we recommend scheduling it 2 hours prior to your departure flight.

Airport Pick-Up and Drop-Off Procedure:
Since we do not have an office at the airport, one of our agents will meet you outside the arrivals area. The car will be parked in the arrivals parking lot. For drop-off, we will provide instructions on where to leave the car and keys.

Hotel or Airbnb:
Select your hotel or accommodation area from our list and provide the hotel name and/or address in the notes section of the booking form. An agent will meet you at the hotel reception, with the car parked outside. Please note that location fees may apply.

We monitor incoming flight numbers provided during booking. If your flight is delayed, please inform us as soon as possible so our airport team can adjust their schedule. Flight delays communicated to us are handled operationally in good faith, and your reservation will be maintained. Failure to appear up to 1 hour after the scheduled arrival time without any communication will be classified as a no-show. Please note that if your delayed arrival falls during out-of-hours (between 21:00 and 08:00), the standard €20 out-of-hours fee will apply.

We track weather-related flight diversions and cancellations closely. Please contact us via WhatsApp or email as soon as you have updated flight information. If you wish to retain your reservation, we will reschedule vehicle delivery to your new arrival time at no penalty. If the rescheduled delivery falls within out-of-hours (21:00 to 08:00), the standard €20 out-of-hours fee applies. If your trip is cancelled, please inform us immediately so we can handle your booking according to our cancellation policy.

Yes, even though we don't have an office at the airport, one of our agents will be waiting for you outside the arrivals area. We will provide you with the contact information and name of the agent responsible for delivering the car to you. Please note that additional charges apply for night deliveries.

Yes, you can return the car at those times. We will provide instructions on where to park the car and where to leave the keys when you pick up the vehicle.

To book a car, please use our website, as we do not accept bookings via phone or email. Follow these simple steps:

1. Select your desired pick-up and drop-off locations.
2. Enter the required dates and times.
3. Choose your preferred vehicle category.
4. Provide your personal details.

The process is quick and straightforward!

Upon submitting your booking, you will receive an automated email from our website containing a summary of your reservation and an order number. However, this does not confirm your booking.

You will receive another automated email within 48 hours, notifying you of the status of your booking—either "confirmed" or "canceled."

If you don't receive this email, please contact us directly at be4utifulmadeiracar@gmail.com. Don't forget to check your spam folder!

For bookings paid in advance (fully or partially), cancellation refunds are calculated based on notice provided prior to the scheduled pick-up date and time:

• 30 days or more notice: Free cancellation (100% refund).
• Between 15 and 29 days notice: 75% refund (25% retained).
• Between 7 and 14 days notice: 50% refund (50% retained).
• Less than 7 days notice: No refund (100% retained).

No-Show: Failure to arrive within 1 hour of the scheduled pick-up time without prior communication will be treated as a no-show, resulting in 100% retention of the booking amount.
Early Return: Returning the vehicle prior to the scheduled drop-off date/time does not entitle the client to a refund for unused days. However, in exceptional and duly justified situations (e.g., documented illness, personal injury, or family emergency), Be4utiful may review the case and grant a partial refund at its discretion.

If you would like to modify your reservation, please make a new booking on our website and request that we cancel your current one. Be aware that prices vary depending on the season, so if your changes result in a price difference, the applicable rate at the time of your amendment will be applied.

Yes, extensions are possible subject to vehicle availability and prior authorization. You must request the extension before your current contract expires via WhatsApp or email; extensions are only valid once confirmed in writing by Be4utiful and paid for. The daily rate for extended days may vary from the original promotional rate.
Please note: A 30-minute grace period is granted for vehicle return. Returning the car late without prior authorization and confirmation will incur an unauthorized delay fee of €60 for each 24-hour period or fraction thereof.

We operate a same-to-same fuel policy. The vehicle must be returned with the same fuel level recorded during delivery inspection.

• If the vehicle is returned with less fuel, you will be charged for the missing fuel plus a €30 refueling and administrative service fee.
• Fuel returned above the initial level is non-refundable and will not be compensated.
• Caution: Always check the correct fuel type indicated on the fuel cap and rental contract before refueling. Adding the wrong fuel is strictly excluded from insurance coverage and will result in charges for towing, tank drainage, and any resulting engine repairs.

Yes, we charge out-of-hours fees. For pick-ups or drop-offs between 9 PM (21:00) and 8 AM (08:00), an additional €20 fee will be applied.

Yes, we charge location fees as follows:

• Airport: €20
• Hotel outside Funchal: €35

Be4utiful Madeira Car reserves the right to terminate the rental contract immediately, repossess the vehicle without refund, and seek damages under any of the following serious breaches:

• Driving under the influence of alcohol, narcotics, or medications that impair driving ability.
• Operation of the vehicle by an unauthorized driver not registered in the rental contract.
• Driving off-road, on unpaved roads, dirt tracks, closed forest paths, or beaches.
• Transporting the vehicle on a ferry or taking it to Porto Santo / off Madeira Island without prior express written authorization.
• Dangerous driving, street racing, speeding trials, or intentional abuse.
• Failure to obey mandatory immobilization instructions (such as clutch slippage or critical dashboard warning lights).
• Continuing to drive after an accident or breakdown against safety instructions.
• Failure to return the vehicle at the agreed time without communication, or presenting false identification documents.

The renter is fully responsible for all traffic fines, speeding violations, toll fees, and municipal parking tickets incurred during the rental period. Whenever Be4utiful is required to process driver identification or manage an infraction notice with police or municipal authorities, a fixed Administrative Fee of €45 per occurrence will be applied in addition to the fine amount.

 If you lock the keys inside the vehicle through oversight, our mobile assistance will assist you for a call-out fee: €60 in Funchal, €80 in Santa Cruz and Ribeira Brava, and €110 in all other municipalities across Madeira.
If the key or remote is lost, stolen, or damaged, you will be responsible for the actual dealer cost of key replacement and electronic coding, plus a fixed administrative fee of €45.

Normal exterior and interior dirt resulting from standard driving is included at no extra cost. However, if the car is returned with excessive dirt requiring extraordinary cleaning (such as mud, sand in high volume, food stains, vomit, pet hair, or garbage), an Extraordinary Cleaning Fee of €55 will be charged.
Smoking and vaping are strictly prohibited inside all vehicles; violators will be charged the actual costs of professional ozone sanitization and interior deodorization. Pets are permitted only with prior written authorization and when transported in an approved carrier.

The vehicle is strictly prohibited from leaving Madeira Island by ferry or ship without prior express written authorization from Be4utiful Madeira Car. If authorization is granted, the renter is entirely responsible for all ferry tickets, transport costs, and any additional towing or assistance logistics required on Porto Santo.

Our standard contracts include a generous reference limit of 2,500 km per rental, intended for vehicle technical maintenance and safety monitoring. If you expect to approach or exceed this mileage during a long rental, please notify us so we can arrange routine vehicle checkups.

If any red or severe warning light (engine, oil, brake, coolant temperature) illuminates, or if you detect clutch slipping, difficulty changing gears, or a burning smell, you must safely stop and immobilize the car immediately. Do not continue driving or attempt to let it cool down to drive again. Contact our 24/7 assistance immediately via phone or WhatsApp with your location and dashboard photos. Continuing to drive after a warning is considered negligence and voids coverage for any resulting mechanical damages.