RENTAL TERMS AND CONDITIONS

Be4utiful Madeira Car, a private limited liability company (hereinafter referred to as the “Company”), rents to the customer identified in this agreement the vehicle described herein, under the following terms and conditions, which the customer declares to have read, understood and fully accepted.

1. Vehicle Condition

The customer acknowledges receiving the vehicle in good operating, cleaning and maintenance condition, duly inspected and accompanied by all legally required documentation.

2. Authorized Drivers and Vehicle Use

The vehicle may only be driven by the customer and any additional drivers expressly identified in the rental agreement.

The use of the vehicle for the following purposes is strictly prohibited:

1. a) Transport of goods in violation of customs regulations or applicable laws;
2. b) Transport of passengers or goods for remuneration;
3. c) Towing of any vehicle, trailer or object;
4. d) Participation in races, sporting events or training activities;
5. e) Driving under the influence of alcohol, drugs or psychotropic substances in violation of Portuguese law;
6. f) Off-road driving, restricted areas or any use likely to cause damage through negligent operation.

3. Driving Licence and Minimum Age

Drivers must hold a valid driving licence recognized in Portugal.

The minimum rental age is:

• 21 years old with a minimum of 2 years driving experience; or 
• 19 years old subject to an additional fee. 

4. Insurance and Exclusions of Liability

All vehicles include third-party liability insurance and passenger coverage as required by law.

The customer may opt for additional SCDW (Super Collision Damage Waiver) coverage, reducing the applicable security deposit.

The SCDW coverage does not include, namely:

• Damage caused by negligent use; 
• Wheel and tyre damage; 
• Damage to the underside of the vehicle; 
• Broken or damaged windows; 
• Damage to locks; 
• Loss of keys or documents; 
• Incorrect fuel refilling; 
• Interior damage; 
• Acts of vandalism; 
• Theft resulting from negligence; 
• Damage caused by off-road driving; 
• Clutch damage caused by improper use; 
• Traffic fines or road offences; 
• Failure to immediately report accidents or damages. 

The Company reserves the right to charge the customer for damages excluded from the contracted coverage.

5. Procedures in Case of Accident or Breakdown

In the event of an accident, damage or breakdown, the customer must immediately contact the Company, providing photographs, vehicle location and a detailed description of the incident.

Whenever third parties are involved, the following is mandatory:

• Reporting the incident to the police authorities; 
• Collecting the details of the vehicles and drivers involved; 
• Obtaining insurance policy information from all parties involved. 

The customer must not admit liability or sign any document without prior authorization from the Company.

Failure to comply with these procedures may result in loss of insurance coverage.

6. Equipment and Documentation

The vehicle is delivered with:

• Warning triangle; 
• Approved reflective vest; 
• Basic tools; 
• Spare wheel or puncture repair kit; 
• Vehicle registration document; 
• Insurance certificate; 
• Mandatory inspection certificate, where applicable. 

Loss, destruction or damage to the vehicle documents is the responsibility of the customer and subject to an administrative fee of €150.

7. Prices and Excluded Charges

Rental prices do not include:

• Traffic fines and offences; 
• Towing costs resulting from improper use or accidents attributable to the customer; 
• Excess fees or vehicle damage costs; 
• Fuel; 
• Tolls and parking fees. 

8. Security Deposit

A security deposit of €300 or €450 is mandatory, depending on the category of the rented vehicle.

The deposit may be paid by bank card or cash and may be reduced upon purchase of SCDW coverage.

9. Vehicle Return

The rental ends on the date and time stated in the agreement.

Any extension request must be made in advance and is subject to Company approval.

Unjustified delay in returning the vehicle may result in additional charges, without prejudice to any applicable legal action.

The vehicle must be returned:

• At the agreed location; 
• In reasonable cleaning and maintenance condition; 
• With all accessories and documents delivered. 

Returning the vehicle to a different location without prior authorization may result in a daily penalty of up to €120.

If the vehicle is returned in an abnormally dirty condition requiring specialized cleaning, a cleaning fee of up to €55 may apply.

10. Payments

Payment for the rental, additional services and contracted insurance must be made upon vehicle delivery, unless otherwise agreed in writing.

11. Customer Assistance

The Company provides 24-hour customer assistance for urgent situations occurring during the rental period, through the contacts indicated in the agreement.

12. Data Protection

The customer’s personal data shall be processed in accordance with applicable data protection legislation, exclusively for rental management, invoicing, compliance with legal obligations and claims handling purposes.

13. Complaints Book and Dispute Resolution

The Company provides both physical and electronic Complaints Books in accordance with Portuguese law.

In the event of a dispute, the consumer may resort to a legally authorized Alternative Consumer Dispute Resolution entity.

14. Fuel and Refueling

The vehicle is delivered with the fuel level indicated in the rental agreement and must be returned with the same fuel level.

If the vehicle is returned with a lower fuel level, the Company reserves the right to charge:

• The value corresponding to the missing fuel; 
• An administrative and refueling fee of €30. 

The calculation of missing fuel shall be based on market prices applicable at the time of refueling.